dick & jane waxing salon policies

 

  1. We reserve the right to refuse service to anyone.
  2. We accept all major credit cards, cash, and Venmo payment methods. At this time we do not offer any other sort of payments (ie: Bitcoin, Apple Pay, PayPal, etc.)
  3. We strive to keep our website and spa menu updated. Prices and services are subject to change at anytime.
  4. Prices do not include gratuity however our aestheticians graciously accept them.
  5. We offer a 7 day guarantee to all our waxing services. If you have left over hairs that we missed during your initial waxing appointment, please call and we will make it right. There is one exceptions: if you are coming off of shaving, it will take three to four waxing sessions for all the hair to grow out.
  6. All services and gift cards are final. Gift cards cannot be used for Gratuity.
  7. We require a 24 hour cancellation/rescheduling notice. We understand life happens, that is why your first one is on us.
  8. In the event an appointment is made the same day, we require at least a 4 hour cancellation notice, otherwise a charge of 50% of the service may be incurred.
  9. Group bookings of 2 or more people will require a 24 hour cancellation notice. For each guest that fails to show without required notice, a charge of 50% of the service amount will be incurred on the card used to reserve the booking.
  10. Cancellations will not be accepted via e-email, text, or social media messaging. 
  11. If you are running ten or more minutes late for your appointment, we will try to fulfill your services in the time remaining. If the service cannot be performed in the time remaining, all attempts will be made to reschedule in a timely manner. If you are more than 15 minutes late, it will be considered a No-Show and we reserve the right to charge your card 50% of the scheduled service.
  12. We value your time and feel it is only fair to honor the same policies we hold to our clients. Should WE have to cancel or reschedule your appointment for any unforeseen event or issue with less than 24 hour notice, we will honor 50% off your next identical service and do all we can to reschedule your appointment in a timely manner.
  13. As a courtesy to other salon guests and staff, and for insurance purposes, we ask children under 10 do not accompany their parents into the salon. We work in an environment with sharp objects, hot waxes, and acknowledge the privacy of our clients. Children need to be able to sit still while their parents' service is performed.
  14. we ask you turn off your cell phone or set to silent during your service. We want you and other guests to enjoy your time without distractions. 
  15. No pets are allowed in the salon. The only animals permitted inside the salon premises are approved services dogs with documentation. The State of California Board of Barbering and Cosmetology permits no other animals within the salon, strictly for sanitation purposes. We can't allow them inside and do not want you to leave them in the car either, so please leave them at home. 
  16. If there are reoccurring appointment cancellations we reserve the right to implement any of the following: 

  • Require payment in advance for any future appointments made
  • Flag your account as a "walk-in" status only. This means clients are not given the privilege of making appointments over the phone or online.
  • Charge a No-Show Fee of at least 50% of the service amount.

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